Turn Search Into Find
How many times have you found yourself in help-line hell? Companies are using a new breed of Web self-service solutions to empower customers to resolve issues online. The best ones go well beyond search and guide users to what they're after in a few clicks, cutting support costs and improving satisfaction.
September 2004

Hit the Spot
Tap intelligent search and self-service to guide customers to a few good hits.
September 2004

The Low-Cost Cure For 'Bad Search'
Before you upgrade search, make sure you're training on IT basics.
September 2004

Search is Getting Better, But Still Needs Work
The current crop of search software gets a "good, but needs to improve" rating from more than 300 information technology and line-of-business managers surveyed by the Delphi Group.
September 2004

SharePoint Catches On
To find out how Windows Server 2003 users were downloading SharePoint Services to create document and meeting workspaces, Microsoft randomly contacted 300 customers in June.
August 2004

Inbox
More Kudos on the Transform Makeover; 'E-Learning' Kept My Attention; WORM Revisited; We Can Shrink Color Images For You
August 2004

Will the Search Wars Help You?
Microsoft says that within a year it will offer software for searching e-mail messages, hard drives and corporate networks.
July 2004

E-Learning For Short Attention Spans
On-demand training increases productivity by keeping employees on the job while they learn. Plus, advanced users offer tips on short-segment content that keeps students engaged.
July 2004

Not Today, Ma, My Office Is a Mess
The paperless office is far from a reality.
June 2004

The Transformation Starts Here
We've fine-tuned our coverage to help you take control of content and business processes, and we've upgraded our appearance, too.
June 2004

Inbox
The Gap Is Wide, Praising MFP Primer, WORM Holes
June 2004

Overcoming Information Overload
Taxonomies organize your information for more efficient retrieval and better topic insight. Organizations typically choose between building taxonomies from scratch, buying preexisting taxonomies or using automated taxonomy-creation or content-classification tools. Here's how to select the best approach for your organization.
May 2004

The More Things Change...
Words from the Editor
May 2004

Putting the DM in ECM
RedDot Content Collaboration Server
May 2004

Getting a Grip on the Gap
Words from the Editor
April 2004

AIIM 2004: The Dogs That Didn't Bark
Compliance was the theme at this year's AIIM show, but is the message "the government says that you have to do it" compelling and visionary? Rather than taking a passive stand, vendors should take a leading role in encouraging organizations to embrace technologies that will change the definition and use of content in business.
April 2004

Transform Bookshelf
The Future of Work by Thomas W. Malone
April 2004

Content Politics As Usual
Words from the Editor
March 2004

Hard Drive WORM Could 'SNAP' Users Into Compliance
Until recently, the idea of "HDD WORM" was a paradox. But now, configuring a magnetic hard disk drive to store data in a write-once, uneraseable format is no longer a contradiction in terms. That capability, dubbed "SnapLock," is one of several in an Enterprise Content Management suite offered by Ixos Software in partnership with Network Appliance.
March 2004

What's the Best Way To Handle IM?
How can companies make sure their employees' use of instant messaging (IM) is acceptable from a good business practices or legal/regulatory standpoint?
February 2004

Are You Too Casual About E-mail?
Most organizations use e-mail to conduct business, and many of those messages are important business records that should be stored and managed as such. The trouble is, appropriate policies, procedures and technologies are too seldom in place. And because of its ubiquity and ease of use, e-mail is not that easy to get under control. Experts and users point to practices and technologies that will help you get a grip on the problem.
February 2004

Putting it Together: Taxonomy, Classification & Search
Taxonomy, classification and search are increasingly coming together, and with good reason: they need one another.
September 2003

Best of AIIM 2003
Despite challenging weather, challenging economic conditions and the war in Iraq, the AIIM 2003 Conference & Exposition, April 7-9 in New York, held its own in drawing exhibitors, new products and a sizeable crowd.
May 2003

AIIM Product Preview
What's in store at the AIIM Exhibition and Conference, April 7-9 in New York? Here's a sampling of more than 40 content, document and imaging products that will be featured at the show.
April 2003

My Take on AIIM 2003
Words from the Editor
April 2003

Context - What's in Store at AIIM?
Words from the Editor
April 2003

Tech Trends (and Trendsetters) of the Times
Six trends that emerged in 2002 are already shaping 2003: the rise of business process management, the growth of enterprise content management, the extension of portals beyond intranets, the increased sophistication of search technology, the widespread adoption of collaboration technology and the early deployment of Web services. Transform examines how readers can benefit by sharing user case studies on trendsetters who have helped set these trends in motion.
January 2003