When Worlds Collide, Content Joins Data
The systems that manage content and data are on a collision course. New synergies will change the course of content.
November 2004

Transformation: Philips Consumer Electronics
Philips wanted to reposition as a premier brand in North America while meeting new competition from personal computer manufacturers.
November 2004

The End Is in Sight for Paper-Intensive Transactions
For 15 years we've been told transactions would become paperless. The wait is almost over.
October 2004

Innovate, Reinvent, Win
What do GE and JetBlue have in common? "Operational transformation." You can do it, too.
October 2004

User Simplicity Drives Process Efficiency
People won't take to change unless you make it easy.
October 2004

Employee Benefits Portal Automates Procurement
Business Process Automation
October 2004

Tibco Jumps into BPM... Ripples to Follow
Tibco gets into the market through its acquisition of Staffware.
September 2004

PennyWise
A Tale of two BPMs; When ECM includes e-mail archives
August 2004

Does Your BPM System Understand Content?
Don't settle for content-agnostic BPM or dated workflow. Ask for ECM upgrades or look for BPM that can treat XML as content.
August 2004

Social Security Spends Money to Save Money
The Social Security Administration is undertaking a $900 million project to reduce paperwork and re-engineer business processes, an overhaul that promises $1.3 billion in savings over seven years.
July 2004

SOX: What Does IT Know That the CFO Doesn't?
What a difference a year makes. Last year, when Forrester Research surveyed CFOs about the effects of the Sarbanes-Oxley Act, executives were practically snoring: Eight-five percent said it would have a minimal impact on their spending plans.
July 2004

Government Waste? Nah...
The adage "waste not, want not" is poorly practiced in government-procurement offices throughout the United States, according to an April Aberdeen Group report.
July 2004

Pain-Free BPM
Business process management is getting rave reviews for its ability to streamline and automate cumbersome, paper-bound tasks. Here are 10 strategies to help you develop a realistic deployment plan. Plus: BPM Brings Volunteers Onboard; Better Processes, Restful Sleep; Which Package Is Right for You?; BPM Product Guide
June 2004

Penny Wise
BPM vs. composite applications; scanning constituent letters
June 2004

Office Depot Pockets $1 Million
Office Depot says it has saved more than $1 million in printing, mailing and invoice processing costs by providing electronic billing.
June 2004

Air Conditioner Maker Puts Paperwork on Ice
In a process automation project expected to save as much as $1.6 million per year, air conditioner manufacturer York International is taking the sweat out of warranty claims and order management across its distributor and dealer network.
June 2004

The Long, Hard Slog Toward Paperless Health Care
Health-care IT pros are rallying around President Bush's call to digitize the medical records of virtually all Americans in the next decade, though they wonder where clinicians, particularly those in small family practices, will find the money to upgrade their systems.
June 2004

Better Processes Start With Better Measurement
Real-time performance management tools let you truly optimize BPM results.
June 2004

The Transformation Starts Here
We've fine-tuned our coverage to help you take control of content and business processes, and we've upgraded our appearance, too.
June 2004

In Top Form
Electronic forms let customers, partners and employees enter their own data rather than requiring clerks to key in data from paper forms. Transform looks at three e-forms systems designed to turn purchase orders, credit applications, expense reports, time-off requests and other examples of everyday paperwork into streamlined online processes.
May 2004

Brave New World: Three Trends Redefining Content Management
Management capabilities are moving mainstream, opening up content mangement options at the network level. Process automation tools are becoming pervasive, embedded in ECM systems but also applied across the enterprise through app-independent business process management systems. And businesses are finally recognizing paper documents as part of the data stream, so they're exploiting emerging technologies that bring intelligence to document imaging. The shifting landscape may change your technology choices and your way of doing business in the years ahead.
April 2004

Can Process Modeling Really Replace EDI?
The war over Web services flow choreography is over.
August 2003

Processes Meet the People
Metastorm's e-Work
August 2003

BPM 2.0: Building Processes Without Programmers
Last year's business process management (BPM) offerings plunged process designers into a thicket of Java code and lacked effective collaboration among process designers with line-of-business knowledge, integration expertise and programming skills. This year's BPM offerings are greatly improved, as vendors give business users hands-on tools to build processes using out-of-the-box software.
June 2003

Bridging the IT Manager/Business Manager Divide
Business process management forces application developers and business managers to work together on designing and automating processes. How do you foster harmonious collaboration among these two camps? Experts Sharyn Leaver of Forrester Research, and Robert Handler, of Meta Group, share their opinions.
June 2003

New Applications for Output & Report Management Software
It's a proven technology supporting fast information retrieval and delivery; now output and report management software is driving new applications, including data mining and data transformation.
May 2003

Best of AIIM 2003
Despite challenging weather, challenging economic conditions and the war in Iraq, the AIIM 2003 Conference & Exposition, April 7-9 in New York, held its own in drawing exhibitors, new products and a sizeable crowd.
May 2003

BPM: When Speed Counts
Business process management solutions offer obvious payoffs. The challenge is selecting the right solution for your application. Doculabs describes typical applications for BPM and the capabilities and vendors that best fit each scenario.
April 2003

Well-Oiled Machines: BPM Projects Point to Success
Here's how and why four companies are placing big bets on business process management.
April 2003

AIIM Product Preview
What's in store at the AIIM Exhibition and Conference, April 7-9 in New York? Here's a sampling of more than 40 content, document and imaging products that will be featured at the show.
April 2003

AIIM Embraces a Broader Venue
What to expect at this year's AIIM Exhibition and Conference, April 7-9 in New York City.
March 2003

Products of the Year 2002
The theme of return, or payback, was a strong one for new technology implementation in 2002, and priorities aren't likely to change any time soon. In light of economic conditions in 2002, we took into account the need for return on investment as we made our Product of the Year selections. After reviewing the many new and revised products addressing content and collaboration, we chose a mix of leaders demonstrating either bold innovation or industry-leading value. The result is a list of 32 Product of the Year Finalists offering innovation, great value or both to the user community. Intensive research helped us differentiate clear Winners and Value Leaders from among these finalists.
January 2003

XML's One-Two Punch
Is XML over-hyped? The answer may be yes. However, don't overlook two crucial benefits to XML: It enables you to preserve existing systems while bringing business processes to the Web, and it lets you seamlessly plug your data into internal and external systems.
December 2002

Three Promises of BPM: Agility, Flexibility, Visibility
If you read the brochures, BPM products all sound alike, but the leaders are hiding technical complexity while giving business managers greater control over processes.
November 2002

Portals Open Doors to Processes
The latest generation of portals lets users do their work as well as see information.
August 2002

Choreography: The Next Step for Web Services
Web services evangelists have painted a disarmingly simple picture of process integration. In a real-world scenario, you need something more.
August 2002

Rewriting the Rules of Workflow
Workflow software is morphing into business process management (BPM) software, adding helpful tools including integration technology, business rules engines, straight-through automation, and modeling and monitoring tools. But to truly qualify as BPM, workflow has to play by new rules. Rule Number One: The software can't just follow documents around. Rule Number Two: It must play well with others.
July 2002

CRM Takes on Process Integration
Workflow has become less a tool for interapplication integration than an embedded feature of enterprise applications. Many CIOs have judged it easier to change their business processes to fit the CRM and ERP packages than to try to integrate a menagerie of disparate systems.
June 2002

Take the Next Step Toward Electronic Signatures
Legal and technological questions persist, but experts offer a go-forward strategy for implementing electronic signatures.
April 2002

Electronic Signatures Begin to Make Their Mark
Organizations are taking advantage of the benefits of e-signatures. QuickenLoans, the University of Alabama and the Kansas Department of Transportation are e-signature pioneers.
April 2002

Best of AIIM 2002
We met with more than 100 vendors, talked to analysts, reviewed all the announcements and made follow-up calls to customers. Now here are our picks of the Best of AIIM 2002.
April 2002

AIIM Product Preview
More than 200 exhibitors are expected at AIIM 2002, March 6-8 in San Francisco. Here's a sampling of what's in store.
March 2002

Distribute Imaging To Transform Paper Processes
Remote scanning and remote data entry/validation ease the process of turning paper into speedy electronic transactions.
July 2001

Best of AIIM 2001
Enterprise content management was the theme and broad platform for AIIM 2001, held in New York, April 30-May 3. Investigating everything from new wrinkles in document imaging and report management to the latest Web content management and corporate portal technologies, our editors scoured the show to spot breakthroughs that will boost productivity and performance. Our analysis includes statistics from a just-released AIIM/Gartner trend report.
June 2001

AIIM 2001: Content and Web Integration
Bringing content and collaboration technologies together, AIIM 2001 comes to New York, April 30 - May 3. Here's a sampling of what's in store.
April 2001

AIIM 2001: Data, Document and Content Capture
Bringing content and collaboration technologies together, AIIM 2001 comes to New York, April 30 - May 3. Here's a sampling of what's in store.
April 2001

XML Puts the Pedal to the Metal
Extensible markup language is widely touted as the bedrock of future supply chain and data interchange initiatives. Here's how two shipping companies are putting XML into real-life applications.
March 2001

Keeping Records on E-Transactions
At Your Service
January 2001

A Look Inside Virtual Banking
Providing the real technology behind cyberbanks, Virtual Financial Services has brought more than 120 financial institutions online.
December 2000

Unleash the Power of XML
How will XML impact your organization's e-business initiatives? Doculabs explores the areas of interoperability and syndication.
December 2000