Turn Search Into Find
How many times have you found yourself in help-line hell? Companies are using a new breed of Web self-service solutions to empower customers to resolve issues online. The best ones go well beyond search and guide users to what they're after in a few clicks, cutting support costs and improving satisfaction.
September 2004
Hit the Spot
Tap intelligent search and self-service to guide customers to a few good hits.
September 2004
The Low-Cost Cure For 'Bad Search'
Before you upgrade search, make sure you're training on IT basics.
September 2004
Search is Getting Better, But Still Needs Work
The current crop of search software gets a "good, but needs to improve" rating from more than 300 information technology and line-of-business managers surveyed by the Delphi Group.
September 2004
SharePoint Catches On
To find out how Windows Server 2003 users were downloading SharePoint Services to create document and meeting workspaces, Microsoft randomly contacted 300 customers in June.
August 2004
Inbox
More Kudos on the Transform Makeover; 'E-Learning' Kept My Attention; WORM Revisited; We Can Shrink Color Images For You
August 2004
Will the Search Wars Help You?
Microsoft says that within a year it will offer software for searching e-mail messages, hard drives and corporate networks.
July 2004
E-Learning For Short Attention Spans
On-demand training increases productivity by keeping employees on the job while they learn. Plus, advanced users offer tips on short-segment content that keeps students engaged.
July 2004
Not Today, Ma, My Office Is a Mess
The paperless office is far from a reality.
June 2004
The Transformation Starts Here
We've fine-tuned our coverage to help you take control of content and business processes, and we've upgraded our appearance, too.
June 2004
Inbox
The Gap Is Wide, Praising MFP Primer, WORM Holes
June 2004
Overcoming Information Overload
Taxonomies organize your information for more efficient retrieval and better topic insight. Organizations typically choose between building taxonomies from scratch, buying preexisting taxonomies or using automated taxonomy-creation or content-classification tools. Here's how to select the best approach for your organization.
May 2004
The More Things Change...
Words from the Editor
May 2004
Putting the DM in ECM
RedDot Content Collaboration Server
May 2004
Getting a Grip on the Gap
Words from the Editor
April 2004
AIIM 2004: The Dogs That Didn't Bark
Compliance was the theme at this year's AIIM show, but is the message "the government says that you have to do it" compelling and visionary? Rather than taking a passive stand, vendors should take a leading role in encouraging organizations to embrace technologies that will change the definition and use of content in business.
April 2004
Transform Bookshelf
The Future of Work by Thomas W. Malone
April 2004
Content Politics As Usual
Words from the Editor
March 2004
Hard Drive WORM Could 'SNAP' Users Into Compliance
Until recently, the idea of "HDD WORM" was a paradox. But now, configuring a magnetic hard disk drive to store data in a write-once, uneraseable format is no longer a contradiction in terms. That capability, dubbed "SnapLock," is one of several in an Enterprise Content Management suite offered by Ixos Software in partnership with Network Appliance.
March 2004
What's the Best Way To Handle IM?
How can companies make sure their employees' use of instant messaging (IM) is acceptable from a good business practices or legal/regulatory standpoint?
February 2004
Are You Too Casual About E-mail?
Most organizations use e-mail to conduct business, and many of those messages are important business records that should be stored and managed as such. The trouble is, appropriate policies, procedures and technologies are too seldom in place. And because of its ubiquity and ease of use, e-mail is not that easy to get under control. Experts and users point to practices and technologies that will help you get a grip on the problem.
February 2004
Capture Incognito
The best-kept secret in document imaging is the unsung capture software available from leading management system vendors.
September 2003
What's Next for ECM?
Words from the Editor
September 2003
Putting it Together: Taxonomy, Classification & Search
Taxonomy, classification and search are increasingly coming together, and with good reason: they need one another.
September 2003
The Real (Legal) Deal
What do the Antiques Roadshow and the U.S. judicial system have in common?
September 2003
A Corporate Chaperon For Instant Messaging
Akonix Systems' L7 Enterprise
September 2003
Take Control of Confidential Content
How do you keep sensitive information out of the wrong hands? How do you control the use of content among authorized users? Digital rights management software offers answers.
September 2003
Which Electronic Signatures Will Count?
Many Transform readers have asked us what types of electronic signatures will hold up in court. We put the question to this month's experts: two attorneys who have contributed their expertise to electronic commerce committees.
August 2003
Can You Buy Compliance?
Words from the Editor
August 2003
Will XML Restore Investor Confidence?
New laws and regulations have put teeth in the penalties for lax corporate governance, but behind the scenes, an important XML standards iniative may finally bring the hoped-for era of abundant, transparent financial reporting. XBRL is already changing the way banks report their results, and mainstream public companies may not be far behind.
July 2003
Talk About Transformation
Words from the Editor
July 2003
Records Management FAQs
You know it's time to buy a records management system, but where do you start? What should such a system cost? How important is certification? Our resident records management expert provides a tutorial with an eye toward the latest regulations.
June 2003
Take One for Web Services
Will fast, flexible Web services integration steal the scene? Doculabs examines the emerging role of Web services in content integration.
June 2003
Your CEO Wants to Know ... Will Your Records Strategy Pass the Test?
Stiffer penalties have focused Corporate America's attention on records management. The good news is that the strategies and technologies required are familiar and proven.
May 2003
New Applications for Output & Report Management Software
It's a proven technology supporting fast information retrieval and delivery; now output and report management software is driving new applications, including data mining and data transformation.
May 2003
Best of AIIM 2003
Despite challenging weather, challenging economic conditions and the war in Iraq, the AIIM 2003 Conference & Exposition, April 7-9 in New York, held its own in drawing exhibitors, new products and a sizeable crowd.
May 2003
The KISS Principle for ECM
Xythos WebFile Sever and Oracle Files
April 2003
AIIM Product Preview
What's in store at the AIIM Exhibition and Conference, April 7-9 in New York? Here's a sampling of more than 40 content, document and imaging products that will be featured at the show.
April 2003
Manage Content Virtually
When a company stores data in a variety of environments and repositories, it can be a real challenge for users to zero in on the content they are interested in.
April 2003
My Take on AIIM 2003
Words from the Editor
April 2003
Context - What's in Store at AIIM?
Words from the Editor
April 2003
Unstructured Thinking
Words from the Editor
April 2003
XML Puts Content In Play
Merrill Lynch, Aliant Telecommunications and the U.S. Navy are among the innovators moving extensible markup language from concept to reality.
March 2003
AIIM Embraces a Broader Venue
What to expect at this year's AIIM Exhibition and Conference, April 7-9 in New York City.
March 2003
P8 Platform Emphasizes Integration & Processes
FileNet P8
March 2003
Context - Listen to the Customer
Words from the Editor
March 2003
Find an Answer in E-Learning
Virtual learning is gaining popularity as a lower-cost alternative for training. But Home Depot, Siemens and Ryder are among those discovering more than cost savings.
February 2003
BPM Takes on Industry Regulation
Vitria's BusinessWare platform
February 2003
Sarbanes-Oxley: Something for Everyone
The Sarbanes-Oxley Act, which became law at the end of July, makes it a crime to impair or destroy any record that might be needed for official proceedings such as federal investigations or bankruptcy filings. To ensure compliance, companies will need to develop clear policies, proper records management systems, adequate audit trails and thorough employee training programs.
February 2003
Context - Parlez Vous Technology?
Words from the Editor
February 2003
Tech Trends (and Trendsetters) of the Times
Six trends that emerged in 2002 are already shaping 2003: the rise of business process management, the growth of enterprise content management, the extension of portals beyond intranets, the increased sophistication of search technology, the widespread adoption of collaboration technology and the early deployment of Web services. Transform examines how readers can benefit by sharing user case studies on trendsetters who have helped set these trends in motion.
January 2003
Enterprise Content Management Revisited
Enterprise content management, including document imaging, document management, report management and Web content management, is now closer to reality, but do people really need it? Silver takes a contrarian look at how ECM came to be and why some component technologies are making a comeback.
January 2003
Bus Speeds Trump CPU Power
January 2003
Context - The $1.65 Million Message
Words from the Editor
January 2003
Products of the Year 2002
The theme of return, or payback, was a strong one for new technology implementation in 2002, and priorities aren't likely to change any time soon. In light of economic conditions in 2002, we took into account the need for return on investment as we made our Product of the Year selections. After reviewing the many new and revised products addressing content and collaboration, we chose a mix of leaders demonstrating either bold innovation or industry-leading value. The result is a list of 32 Product of the Year Finalists offering innovation, great value or both to the user community. Intensive research helped us differentiate clear Winners and Value Leaders from among these finalists.
January 2003
B2B Collaboration: Supporting Projects, Transactions and Processes
Enterprises are redefining the ways in which they interact in order to improve visibility and efficiency. Doculabs looks at collaboration tools and technologies supporting supply chains and procurement.
December 2002
XML's One-Two Punch
Is XML over-hyped? The answer may be yes. However, don't overlook two crucial benefits to XML: It enables you to preserve existing systems while bringing business processes to the Web, and it lets you seamlessly plug your data into internal and external systems.
December 2002
JBoss: The Next Apache?
Just like other categories of server software, the application server market now has an open source project, JBoss. Now in its third version, JBoss has been under development since 1999 by more than 100 developers worldwide. If commercial application servers diverge enough to make developing for them difficult, JBoss may gain enough support to give software developers and users a viable, nonproprietary, low-cost alternative.
December 2002
Lifelines in Hard Times: HIPAA & Other IT Mandates
Major IT initiatives may be a tough sell in this economy, but many organizations are investing in order to meet government mandates and competitive threats. The Health Insurance Portability and Accountability Act and UCCnet are two examples of market forces driving adoption of new technology.
November 2002
Open Standards Bolster IM
While instant messaging (IM) networks such as AOL Instant Messenger and Microsoft Instant Messenger are popular for personal use, there are drawbacks to using them for business applications.
November 2002
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