Enterprise Solutions: COLD/ERM

Enterprise Content Management Revisited
Enterprise content management, including document imaging, document management, report management and Web content management, is now closer to reality, but do people really need it? Silver takes a contrarian look at how ECM came to be and why some component technologies are making a comeback.
January 2003

ERM for Customer Service
Most customer relationship management systems lack access to customer-facing documents. Enterprise report management can fill the gap.
September 2002

Put ERP Into Overdrive
ERP systems can automate many business processes, but document management adds an extra measure of support, accessing crucial records, completing workflows and offloading information from overburdened databases.
March 2001

Citizen Gain Online
State and local agencies bring government to the people by putting records and services online.
January 2001

Readers' Best Tips: E-communications & Netiquette; Service Via ERM
Our readers offer their best tips.
April 2000

AIIM Show Preview: Enterprise Solutions
The world's largest document technology showcase, AIIM 2000, comes to New York, April 10-12. Here's a sampling of what's in store.
March 2000

Outlook 2000
January 2000

Doc-Enabling ERP Systems
January 2000

DM With Easy Web Access
January 2000

Four Steps for Implementing an Enterprise COLD System
November 1996

New Quest for Standard COLD Interface
November 1996

How a Bank Banks on a Bank of COLD Drives
November 1996

COMPANIES RUSH TO COLD AT A FEVERISH PITCH
November 1996

Two Dozen Things You'll Like About COLD
November 1996

The Alban Tractor Company Shifts Into High Gear With COLD
June 1996

COLD SPREADS ACROSS INDUSTRIES
June 1996

Banks Improve Service After Card Company Gets COLD
June 1996

Five Things to Consider When Buying COLD
June 1996

Music Town Gets Hot With COLD
June 1996

USING COLD TO REPLACE COM
June 1996