Moving Out of a Niche, Into the IT Mainstream
Context
December 2004
Is BPO the Way to Go?
MIT Lending and CareFirst BlueCross BlueShield have discovered the advantages of business process outsourcing. If you don't need custom solutions, look for big savings.
November 2004
PennyWise
Building Human Factors into Records Software; Agreeing on a Corporate Taxonomy
November 2004
Turn Search Into Find
How many times have you found yourself in help-line hell? Companies are using a new breed of Web self-service solutions to empower customers to resolve issues online. The best ones go well beyond search and guide users to what they're after in a few clicks, cutting support costs and improving satisfaction.
September 2004
Hit the Spot
Tap intelligent search and self-service to guide customers to a few good hits.
September 2004
The Low-Cost Cure For 'Bad Search'
Before you upgrade search, make sure you're training on IT basics.
September 2004
E-Learning For Short Attention Spans
On-demand training increases productivity by keeping employees on the job while they learn. Plus, advanced users offer tips on short-segment content that keeps students engaged.
July 2004
Overcoming Information Overload
Taxonomies organize your information for more efficient retrieval and better topic insight. Organizations typically choose between building taxonomies from scratch, buying preexisting taxonomies or using automated taxonomy-creation or content-classification tools. Here's how to select the best approach for your organization.
May 2004
AIIM 2004: The Dogs That Didn't Bark
Compliance was the theme at this year's AIIM show, but is the message "the government says that you have to do it" compelling and visionary? Rather than taking a passive stand, vendors should take a leading role in encouraging organizations to embrace technologies that will change the definition and use of content in business.
April 2004
|
