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Maximize Site Performance
Marvin Pyles
Your Web site may appear to be working, but that doesn't mean your customers are happy with it. Site performance testing services offer more
than just a log of availability statistics, they can simulate loads and complex transactions from hundreds of points around the globe. Alerts
help executives track down potential network and site problems, and clickstream analysis reveals the effectiveness of site content, navigation
and online business processes. Vehix.com examines minute-by-minute reports on site performance. Pershing ensures that brokerage transactions
are running up to speed. BenefitPoint is improving delivery of human resources services.
Business Rules
BPM 2.0: Building Processes Without Programmers
Bruce Silver
Last year's business process management (BPM) offerings plunged process designers into a thicket of Java
code and lacked effective collaboration among process designers with line-of-business knowledge, integration
expertise and programming skills. This year's BPM offerings are greatly improved, as vendors give business
users hands-on tools to build processes using out-of-the-box software.
Information Life Cycle
Records Management FAQs
Julie Gable
You know it's time to buy a records management system, but where do you start? What should such a system cost?
How important is certification? Our resident records management expert provides a tutorial with an eye toward
the latest regulations.
Ask the Experts
Bridging the IT Manager/Business Manager Divide
Penny Lunt
Business process management forces application developers and business managers to work together on designing and
automating processes. How do you foster harmonious collaboration among these two camps? Experts Sharyn Leaver
of Forrester Research, and Robert Handler, of Meta Group, share their opinions.
Product Briefs
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Context
Unstructured Thinking
Words from the Editor
Content & Collaboration
Document Services Make a Flashy Debut
The latest version of Optical Image Technology's document management software features the deployment of
Web services and a move to Java 2 Enterprise Edition architecture, as well as a new user interface based
on Macromedia's Flash technology. The new interface not only looks better, it runs faster, customers say.
Transactions
Join the Pieces to Build Processes
For companies that have large numbers of Web services and components that need to be managed, assembled
and orchestrated into larger processes and applications, Q-Link 5.0 from Q-Link Technologies offers a business
process managemment framework that is well suited to the task.
Scan & Capture
Five Entry-Level Products Tempt Newcomers to Imaging
Recent entry-level introductions from Fujitsu, ScanSoft, Visioneer, LaserFiche and Abbyy offer simple, low-cost
ways to get started in document imaging. Some are even upgradeable and scalable for departmental and enterprisewide use.
Tech Selections
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