AIIM Product Preview

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Document Management

Compound Document Publishing
Canon, Booth 2218
imageWare Publishing Manager is a desktop application that simplifies the creation of documents made by combining hardcopy and electronic information from multiple office and graphics applications. Offered by Canon U.S.A. (www.usa.canon.com) of Lake Success, NY, imageWare Publishing Manager turns manual tasks such as collating, stamping and page imposition into powerful digital functions that are simple enough for general office users. The software can create new PDF documents from existing Office and graphics files. The new documents can then be distributed via e-mail, the Web, fax and print.

When used with compatible Canon imageRunner digital copiers, imageWare Publishing Manager adds dynamic publishing capabilites. For example, a Print Settings Module eases functions such as booklet making, hole punching and tab insertion. Print Setting Template Management lets users collaborate on document creation processes, and it stores print settings so users can reapply these values. A Variable Printing Editor applies variable information such as customer data, seasonal data and graphics.

Set for release at AIIM, imageWare Publishing Manager integrates with imageWare Document Manager for digital asset management and with imageWare Output Manager to enable balancing and distribution of large print jobs to multiple devices. Pricing was unavailable.

Doc Management for Smaller Enterprises
Computhink, Booth 1028
ViewWise 5.5 is designed to archive, manage, find, share and distribute images and document files efficiently and securely from one central source. Developed by Computhink (www.computhink.com) of Lombard, IL, ViewWise manages large volumes of images, native application files, e-mail and other digital content through an intuitive interface. The ViewWise database can also be accessed online through three Web options.

Intended for small- to medium-sized enterprises, ViewWise is said to offer simple installation, ease of use and ease of maintenance. A new AdminWise module in version 5.5 improves monitoring and control of document, system and support utilities, with features including backup and restore, audit trails, recycle bin override, user monitoring and the ability to override or reset redaction passwords. Stellent's Outside In technology has been added to this latest version to let users view documents in 225 native file formats (including Microsoft Word and Excel) without the native application being present.

Other new features include ViewWise Office for Microsoft Office integration and a consolidated search interface that supports full-text searching of images, text, PDF and DjVu files with highlighted results.

ViewWise runs on Novell Netware 5.1 and 6.0 or on NT 4/Windows 2000 server environments. Pricing was not specified.

Multi-Channel Capture Meets BPM
DST Systems, Booth 1657
AWD 3.0 is a business process management (BPM) solution designed to help organizations improve productivity by focusing employees on value-added tasks while offloading routine activities to automated agents. Created by DST Systems (www.awdbpm.com), Kansas City, MO, AWD provides a real-time view of processes with business intelligence and process analysis tools. An integrated customer service interface is said to ensure more effective customer interaction.

AWD is intended for organizations involved in banking, health care, mortgage, brokerage, insurance, mutual fund and investment management activities. A multichannel capture subsystem supports scanning, electronic receipt of faxes, email integration, Web interfaces, import of electronic transactions (EDI, XML, etc.) and call center interactions.

A business rules engine is said to reduce implementation costs while ensures that all transactions are processed consistently. Applying predefined business rules, AWD combines human-based workflow with robust process management and automation, allowing organizations to merge knowledge workers and straight-through processing. Connector-based integration allows organizations to leverage EAI tools or other integration methods. System pricing starts at $100,000.

Enable Web Apps, Put Content in Context
Hyland Software, Booth 2545
Enhancements to the OnBase integrated document management (IDM) system include a Web-based Application Enabler and an integrated Relationship Manager and full-text search capabilities. Both upgrades from Westlake, OH-based Hyland Software (www.onbase.com) will debut in the second quarter.

The OnBase Web-Based Application Enabler is said to provide a simple, seamless integration between an organization's Web-based business applications and the OnBase IDM system, all without programming. The Enabler works with browsers and Web pages and provides multiple departments with the ability to share information regardless of their respective applications. Programming interfaces are not required; configuration is a point-and-click process that can be performed by most users.

Hyland's new OnBase Relationship Manager is designed to extend OnBase IDM capabilities by establishing correlations between information and documents, giving workers immediate access to data and supporting details. Relationships to annotations, notes, documents and other data are established through point-and-click configuration. Pricing for the Web-Based Application Enabler and Relationship Manager had yet to be determined at press time.

FYI Offers a Visual Cue
Identitech, Booth 1871
FYI Visual is a business intelligence system designed to go beyond traditional charts, graphs and reports to provide powerful real-time displays of critical corporate metrics. Developed by Melbourne, FL-based Identitech (www.identitech.com), FYI Visual aggregates data into meaningful objects, using intuitive colors to indicate when data are above or below expectations. These objects can then populate a screen for real-time visibility of corporate indicators.

Identitech says FYI Visual integrates with any data source or back-end application, mapping to business rules and outputting for display through color-coded symbols. These symbols communicate current, historical or calculated information to reveal trends. A stand-alone system provides content, workflow and integration capabilities, and it can also be tied to FYI systems. System pricing starts at $100,000.

Answer for Email Overload
iManage, Booth 1135
Set for release in the second quarter, the WorkSite Communications Server (also known as the iManage E-Mail Management solution) is the latest extension of the WorkSite document management, collaboration, workflow, knowledge management and portal suite. Developed by Foster City, CA-based iManage (www.imanage.com), the E-Mail Management solution captures all internal and external e-mail in a single place (rather than in individual user inboxes and archives), maintaining complete record of all correspondence related to deals or project.

The iManage E-Mail Management solution incorporates a Correspondence Server, addressable folders and the MailSite integration with the WorkSite repository. The WorkSite Correspondence Server routes e-mail automatically to repository folders and captures inbound and outbound e-mail for classification and filing. Addressable e-mail folders for projects or client engagements can be created and shared, eliminating the need to e-mail updates, attachments, etc. to each team member. MailSite integrates the WorkSite Suite to an organization's e-mail system, allowing messages to be dragged and dropped directly into repository folders.

The E-Mail Management solution costs $5,000 per server and $129 per seat.

Low-Cost Management Gains Roles, Routing and E-mail Retention
Information Management Research, Booth 2861
Enhanced roles and security, workflow routing and e-mail archiving are the latest options available with Alchemy, one of the price-leading document and records management systems available. Focused on document imaging for small- to mid-sized businesses and departments of larger organizations, Alchemy is offered by Information Management Research of Englewood, CO (www.imrgold.com).

The Alchemy Roles Module provides enhanced administrative control of user and group privileges. Functions such as saving, copying, launching external apps and retrieving files can be turned on or off based on group and job roles. The module provides granular control of access and rights.

The Alchemy Document Routing Module lets users assign work tasks and route documents through two or more users for validation, annotation or approval. Administrators can also view the status of documents in process and tasks to be completed. MailStore for Exchange is a records management solution for Microsoft's e-mail messaging platform. E-mails are captured in a secure repository with no chance for tampering or deletion. A full-text index of messages is updated every hour.

All three of these optional modules are set for release in the second quarter and will be priced starting at $5,000.

Inbound/Outbound Document Solution
Isis Papyrus Software, Booth 2263
The Papyrus Document System from Southlake, TX-based Isis Group (www.isis-papyrus.com) is an integrated document solution covering the lifespan of both outbound and inbound documents. The system is designed for consolidated financial statements and client reporting, insurance policies/claims/booklets, telecom and utility bills, government forms and personalized marketing collateral.

Developed for high-volume output to any platform, Papyrus includes graphic design tools for both outgoing and incoming documents. Once a document is created it can be distributed by regular mail, fax, e-mail or the Web, and it can also be archived. The component-based system starts at $50,000.

IDM Web Client Adds New Tricks
Optical Image Technology, Booth 1201
The most recent improvements to the DocFinity suite of electronic document management products include an enhanced Web-based interface as well as support for Web services-based development. Offered by Optical Image Technology (OIT) of State College, PA (docfinity.com), DocFinity includes fully integrated imaging, COLD-ERM, workflow and XML form products.

IntraViewer is a Web-based client that provides remote access to a DocFinity repository. The interface was upgraded using Macromedia's Flash technology to enhance the user experience, adding features like drag/drop, animations and GUI components that were not previously available. Using IntraViewer in combination with DocFinity's new Web services backend, organizations can develop more secure, robust and interoperable business applications. Users can not only retrieve information through browsers, they can participate in administration, workflow, addition and deletion of data and security control.

DocFinity supports core document management functionality with DocFinity Imaging, DocFinity Workflow and DocFinity COLD-ERM. An XML FormFlow module is used to create online forms that can systematically update external systems with information entered into the form. XML is used to dynamically pull information from external systems and automatically trigger workflows upon the submission of a form. Other system options include a print/fax server, hierarchical storage management, email management and retention, barcode indexing, zone OCR, full-text search and electronic signature support. Pricing was not specified.

Personal Management Adds Enterprise Links
ScanSoft, Booth 2135
Document management starts at the personal level with PaperPort Pro 9 Office. This popular desktop software from ScanSoft (www.scansoft.com), Peabody, MA, helps individuals organize and manage their paper and electronic files, but the system now supports entprisewide needs through extensive use of PDF and new links to popular content and document management applications.

PaperPort is used by thousands as personal document management tool, but with Pro 9 Office, ScanSoft has replaced the proprietary MAX format with support for file creation, conversion, annotation and management in the widely used PDF format. Paper documents can be scanned and stored at the first point of contact, and electronic documents such as Word and Excel files can also be converted to PDF. Built-in OCR and full-text indexing ease search and retrieval.

PaperPort Pro 9 Office turns information managed on the desktop into shared information assets through new links to Microsoft SharePoint and Oracle 9i Collaboration Suite. In addition, the Kofax Ascent capture systems can be used to bring PaperPort files, folders and databases into just about any document or content management system. PaperPort Pro 9 Office costs $199.99 per seat through volume discounts are available.

Blue Chip features, 'Tok'en Price
Tokairo, Booth 1008
Austin, TX-based Tokairo (www.tokairo.com) bills itself as one of the lowest cost providers of document management technology in the industry. The company's TokOpen system starts with scanning, indexing, routing, searching and retrieval priced as low as $3,000, but the company says you can build a robust, high-volume system with optional modules supporting workflow, Web content management, production scanning, OCR, ICR, report management and full-text indexing.

TokOpen Enterprise Edition and Small Business (SQL) Edition are multi-user installations requiring at a minimum Microsoft Windows NT Workstation for fewer than 10 users or NT Server for 10 or more users.

Robust Suite Supports E-Government
Tower Technology, Private room
Seraph is described as an all-new, all-inclusive document and records management system for e-government. Developed by Tower Technology (www.towertech.com) of Boston, Seraph supports records management compliance; collaborative document management; high-volume document, content, email and XML capture; and integral workflow case processing.

Tower says Seraph offers a single, infinitely-scalable repository, distributed Enterprise Java Bean apps, a high-availability, transaction-centric architecture and inherent support for Web Services, J2EE and Microsoft .Net. Documents and content are stored directly in database tables for enhanced security, unlimited scalability and repository replication simplicity. Seraph pricing ranges from $500 to $3,500 per seat depending on volumes.

Share Files, E-Mail Online
Xythos Software, Booth 1101
WebFile Server (WFS) and WebFile Client (WFC) are Internet-based file management and access products developed by Xythos Software (www.xythos.com) of San Francisco. The software lets users access, share and manage files from anywhere on or off the network without changing how or where files are stored.

WFS lets users share information related to their job function or project with co-workers and others outside the enterprise. The WebFile Client compliments the server by providing WebDAV functionality and access, even for non-WebDAV-enabled Windows applications. The WebFile Client also offers automatic file synchronization for offline file access.

To help combat growing problems related to email attachments, the latest versions of WFS and WFC include Intellittach technology that eliminates the need for users to remember to upload files to enterprise content repositories in order to collaborate. Email file attachments are replaced with secure links (URLs) to documents available through WFS. This eliminates the proliferation of duplicate files sent via email. The upgraded WebFile Server also offers secure file sharing within popular portal environments from Plumtree, Computer Associates and the Blackboard Community Portal popular for education.

The Xythos WebFile Server starts at $5,000 for a 100-user license. The optional Xythos WebFile Client starts at $50 per user.

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