The Show-me State Launches an e-Gov Portal

The Missouri Public Service Commission (MPSC) in Jefferson City, MO, has installed the Enterprise Content Management platform from FileNet, Costa Mesa, CA, www.filenet.com, to power the agency's new Web portal.

The FileNet solution replaced an existing system that could no longer keep up with the agency's heavy workload. The agency was managing more than nine million legacy documents and capturing approximately one million new documents annually. The MPSC staff needed to process increasing workloads without additional personnel. FileNet's software, which went live in April, is said to have automated the content management environment and eliminated many manual processes, thereby increasing productivity.

Instead of walking to and from filing cabinets all day, MPSC staff now retrieve and archive information from their desks with browser-based access to a customized Web portal and a central FileNet content repository. The system has reduced the time it takes to respond to inquiries from utility companies and consumers from weeks or months to a day or less.

The MPSC regularly processes confidential legal information, so the system secures the Web portal behind a firewall and uses VeriSign digital certificates to validate and secure online transactions with utilities and other external parties.

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