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Move Beyond Manual Data Entry
Debra Haverson
Invoices, purchase orders and explanation of benefits are among the many examples inconsistent forms that
have always required manual data entry. "Free-form" data capture software uses advanced combinations of
neural network technology and sophisticated business rules to find and extract data from anywhere it
might appear on a page.
Add Customer Value To E-Bills and Statements
Avi Greenfield and Bob Anders, Doculabs
In the late 1990s, proponents of electronic billing promised huge cost savings for billers through
operational efficiency. That's not how things have turned out, but billers can still take advantage of
e-delivery to improve customer communications, support Web strategies and gradually increase
e-billing acceptance rates.
Business Rules
Documents Are 'In' Again
Bruce Silver
Amid the buzz about enterprise content management (ECM), new energy has appeared
in the software segment once known as document management. Recent announcement
by Interwoven and IBM/Lotus, both leading ECM suppliers, provide an opportunity for reflection
on the state of plain old document management.
Information Lifecycle
Document Imaging FAQ
Julie Gable
Should you centralize or distribute scanning operations? Should you destroy documents
after they're scanned? Should backfiles be imaged, and how far back should you go?
Julie Gable answers the top four questions in document imaging.
Theory and Practice
Security Choices
Lowell Rapaport
Your content management system may be a lot less secure than you think. Systems that
use hierarchical (or nested) security may open up unintended access to confidential content.
Product Briefs
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Context
Spotting 'Real' Winners
Words from the Editor
Content & Collaboration
Web Content Management Available for Rent
Application service providers have hardly taken the content management market by storm,
but one company, Atomz in San Bruno, CA, has made a go of it. The company has attracted
more than 40 customers to the approach of renting Web content management services for as
little as $1,700 per month.
Transactions
Change Business Processes on the Fly
One workflow vendor that's making the transition to more sophisticated BPM is San Jose, CA-based
Fujitsu. The company's Web-based i-Flow product provides human workflow features along with
such crucial BPM elements as application integration, straight-through automated processing,
support for run-time process changes, and monitoring and reporting.
On Storage
Innovative Storage Tames 'Fixed' Content
E-mails, documents, content posted to Web sites, and audio and video files are all examples of
"fixed" content that has storage demands growing at an exponential rate. EMC has developed a
new storage technology, called Centera, specifically to address the needs of such content.
Tech Selections
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