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Imaging & Document Solutions Magazine cover, April 2001

April 2001


Managing Content for Customer Service
CRM systems are a must for multichannel customer service, but can they deliver the information your customers want? Doculabs looks at content management within seven CRM systems.

Words from the Editor
I&DS Transforms for the Future
 
Tips and Traps
Capture Conversation for KM; Cram Course: iSCSI Cuts SAN Cost
 
First Looks
Gauss Unites Web Content and Documents
VIP Platform
 
e.docs
Documentum Brings Content to Portals
Documentum 4i Portal Edition
 
Scan Station
Process and Automate Color Images
Prizm from TMS Sequoia
 
Test Drive
Two Ways to Duplicate DVDs
Rimage's Perfect Image Protege and Primera's Composer Optical Disc Duplicator
 
Bright Ideas
3 Steps to a Strong Workflow; Making Sense of a Changing World

To Speed Business... Capture Data At its Source
Stop shuffling and shipping paper records. Capture transactions where they originate to put processing on the fast track.

Info-Nation
Federal agencies speed service with electronic submissions, digital content management and color imaging.

AIIM 2001
Bringing content and collaboration technologies together, AIIM 2001 comes to New York, April 30 - May 3. Here's a sampling of what's in store.

 




Channels
Business Process Management
Content Storage
Content Management
Compliance
Enterprise Solutions
Document Scanning & Capture
Content Delivery & Publishing
Collaboration & Knowledge Management
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