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February 2000

SCAN STATION:

Knowledge Scanning 101

By Maria Medina

You stuff them into pockets and, later, into drawers. They collect at home when you return from a road trip. They accumulate in stacks and eventually get stuffed into Rolodex's — but do you alphabetize by name or by company?

If ever there was a candidate for a "knowledge management scanner" (to borrow a funny idea someone came up with a few years ago), it would be the business card. Surely, the "knowing enterprise" starts with basic questions such as "who was that guy?"

Quick Scan

Corex Technologies
Cambridge, MA, 617-492-4200
Product: CardScan Executive
Description: Business card scanning system incorporating a compact scanner, image processing and recognition software, a searchable contact database and export/synchronization options for Outlook, Lotus, Act!, Goldmine and devices including personal digital assistants and mobile phones.
Strengths: Reliable scanning and accurate recognition software reads most business cards flawlessly. AutoSync feature lets you transfer and update contact info into your accustomed application or device.
Weaknesses: The scanner lacks a feeder, so cards have to be fed one-by-one. Can't read logos or stylized fonts.
Price: $299

ProductInfo 205

Think of CardScan Executive ($299) from Corex Technologies (www.cardscan.com) as a way to unlock the information trapped on all those business cards you have laying around. With CardScan, you can even share that knowledge with your desktop applications, your personal digital assistant and your mobile phone.

In our tests, I just hooked up the CardScan 500 scanner to a parallel port (though you can also use USB), scanned the included Calibration Card and put this little 6" x 7" bitonal unit to work. The system's accuracy was impressive. Considering the creative efforts companies put into making their cards stand out, the scanner and software combo did a great job of spotting the name, title, company, address, phone, email and web information and putting it in the right place. Even when information was scattered all over the card out of its usual sequence, the system usually understood what went where.

Cards are fed into the scanner one-by-one, and not one of them jammed. The bitonal images were highly readable, even when scanning cards with glossy finishes. The scanner had some trouble discerning white (drop out) text on a blue background and light fonts on white backgrounds.

CardScan Version 5 software incorporates OCR technology from Expervision. It read most standard fonts and even block letters without a hitch. It had trouble with some italics, and it couldn't read cursive or stylized fonts. The system also can't read graphics, so text on top of graphics is a problem.

If the software has trouble reading something, it will rotate the image a few times before processing. This happened mainly with cards that had bright colored backgrounds and dark text, and it managed to reinterpret a few cards that were laid out vertically. If you still have problems or the OCR results are bad, you can correct manually while viewing the card image.

The CardScan interface looks like a Roledex. In addition to the usual contact fields, you can enter second addresses (for satellite office or home addresses) and up to eight phone numbers (for those mobile phone junkies). A Quick Search feature helps you find a contact using any detail you can remember — first name, last name, title, company, etc. You don't even need to type in the entire word; the search starts recognizing with the first few letters.

Using CardScan's AutoSync feature, I was able to duplicate and update contact information in Microsoft Outlook and in a Palm Pilot personal digital assistant. AutoSync automatically transferred the name, title, company, address and phone contact information into the correct fields automatically. CardScan will also synchronize with popular contact and personal information managers such as Act!, Lotus Notes, Goldmine and Day-Timer, and you can also export contact information into mobile phones.

This latest version of the software lets you scan the back of business cards and attach both images to one record. The upgrade also interprets a wider range of international business cards from countries including Germany, UK, France, Canada, Sweden, Belgium and Australia. A new Area Code Fix feature automatically updates the many phone numbers that have changed in recent years.

At $299, CardScan is a no-brainer investment that will keep all your contact information up-to-date and in sync. If you prefer, you can even buy the software separately ($79) and use it with any Twain-compliant flatbed or sheet-fed scanner.

 




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