Moving Out of a Niche, Into the IT Mainstream
Context
December 2004
PennyWise
Seeing the Big Picture; Practical Uses for RSS
October 2004
Turn Search Into Find
How many times have you found yourself in help-line hell? Companies are using a new breed of Web self-service solutions to empower customers to resolve issues online. The best ones go well beyond search and guide users to what they're after in a few clicks, cutting support costs and improving satisfaction.
September 2004
PennyWise
Getting Doctors to Give Up Paper Charts; How to Treat Text Messages as Records
September 2004
Into Thin Air
Every day, workers lose track of content shared through e-mail, instant messaging and other collaboration tools. Latch on to the good ideas with a unified content management approach.
August 2004
When the Music Stops, Collaboration Will Go Back to Basics
Opinion
August 2004
When Talk Is Cheap, Control Is Crucial
Collaboration is easy, what with e-mail, instant messaging and conferencing at our fingertips. The hard part is keeping track of the content we generate.
July 2004
Low-Cost Document Management: When 'Lite' is Right
Collaboration platforms from IBM, Microsoft and Oracle can also handle basic document management. Here's what you get for less than $100 per seat, with guidelines for meeting more demanding content-management needs.
July 2004
E-Learning For Short Attention Spans
On-demand training increases productivity by keeping employees on the job while they learn. Plus, advanced users offer tips on short-segment content that keeps students engaged.
July 2004
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